Privacy Policy

1. Introduction

ScheduleSpace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our room and facility scheduling platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, username, email address, and password when you create an account
• Organization Information: Organization name, description, and settings
• Booking Data: Room reservations, resource bookings, calendar events, and related information
• Profile Information: Any additional information you choose to provide in your profile

2.2 Automatically Collected Information

When you use ScheduleSpace, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with the Service)
• Cookies and similar tracking technologies

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and notifications
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your data is stored on secure servers and databases. We implement industry-standard security measures to protect your data. Access to your data is restricted to authorized personnel only.

5. Third-Party Services

ScheduleSpace uses the following third-party services that may collect or process your information:

• Better Auth: Authentication and user management services. Their privacy practices are governed by their own privacy policy.
• Stripe: Payment processing services. Payment information is handled directly by Stripe and is subject to Stripe's privacy policy and security standards.
• Resend: Email delivery services. Email addresses are shared with Resend solely for the purpose of sending transactional and notification emails.
• Database Providers: Your data is stored using secure database hosting services (e.g., Neon PostgreSQL).

We only share information with these third parties to the extent necessary to provide the Service. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will retain your data for 30 days before permanent deletion, unless we are required to retain it for longer periods by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the support channels available in your ScheduleSpace account.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

ScheduleSpace is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using ScheduleSpace, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us through the support channels available in your ScheduleSpace account.